Who We are
We are Halo Bournemouth (Triangle Bars limited) of The Church, Exeter Road, Bournemouth, Dorset BH2 5AQ, [email protected], 01202 552562.
We provide a hospitality venue focused on dance music club culture and information about our company.
What does this Policy cover?
We at Halo Bournemouth (Triangle Bars Limited) take your personal data seriously. This policy:
- sets out the types of personal data that we collect about you;
- explains how and why we collect and use your personal data;
- explains how long we keep your personal data for;
- explains when, why and with who we will share your personal data;
- sets out the legal basis we have for using your personal data;
- The use of our scanner system upon arrival
- explains the effect of refusing to provide the personal data requested;
- explains the different rights and choices you have when it comes to your personal data; and
- explains how we may contact you and how you can contact us.
Are you providing personal data about someone else?
Please do not share personal data about another person with us if you are not sure whether you are authorised to do so.
What personal data do we collect about you?
We collect the information necessary to allow us to manage enquiries via the enquiry form on the contact page. This information includes your name, email address, telephone and message.
Where do we collect personal data about you from?
The following are the different sources we may collect personal data about you from:
- Directly from you. This is information you provide to us while you are signing up to the newsletter on the website or entering information on the contact form or through our Scanner System (as agreed in our licencing)
- From an agent/third party acting on your behalf.
- Through publicly available sources. We use the following public sources:
- Halo Bournemouth Website
- Using CCTV cameras. We have cameras on our premises and your image and movements will be recorded while you are on our site.
How and why do we use your personal data?
We use your personal data to ensure the safety and security of anyone who attends our premises. We will initially collect basic information on you such as contact details and then we may ask for additional information upon arrival, such as identity documents, to verify your identity. We also use our Scanner system to verify identity (Please see Scanner section for more details). CCTV cameras will record your image and movements while you are on our premises.
We use your personal data to allow us to market and promote club events via email for users that opt-in to our mailing list. This information includes your name, email address and may also include your favourite nightclub event genres if you selected them during sign-up.
We use your personal data to be able to allow us to sell tickets and operate the club efficiently. This information includes your name, email address, telephone number, address and the time of attendance on the date of the event. For VIP bookings this may also include your drinks options as part of the booking and the contact details of your guests.
How long do we keep your personal data for?
We keep your information until you ask us to delete it.
We keep CCTV and body camera footage for no longer than 3 months from the date that the footage is recorded unless we are required by law to retain the footage for security purposes.
Who do we share your personal data with?
Your personal data may be shared with the Halo Bournemouth team including employees, consultants and services providers that help us to operate the business to ensure enquires are responded to. We may also share email marketing data with our email provider MailChimp.
Why do we use an ID Scanner upon entry?
The 2003 Licensing Act covers four main principles, one of which is the protection of children. Halo has a legal obligation to ensure that we do not serve alcohol to anyone under the age of 18 years. Additionally, we are required by law to prevent crime and disorder, prevent public nuisance and have an obligation to public safety. To assist us in complying with these legal obligations, we require guests to produce photographic ID which is as a condition on our licence imposed by Bournemouth and Poole Council, we must process through our SCAN NET system.
We use the photographic ID to verify our guest’s identity and age, and we process the ID on our SCAN NET system to search for any alerts created by our venue, or others which use the SCAN NET system and pubwatch. Alerts inform us of those who have been banned from licensed premises, or under the pub watch scheme. For obvious reasons, we are not able to obtain this information and verify a person’s identification without photographic ID.
Our scanners only take relevant information from the documents presented on the SCAN NET system.
The SCAN NET system maintains a log of those who visited our premises, which is usually held for 3 years but reviewed after 6 months of non-activity. Alerts created by our venue may be held for longer, depending on the severity of the situation and the reason for the alert.
If a person does not wish to present their ID to our staff for scanning, they may be refused entry. The club have the right to refuse entry to anyone who does not show a valid ID upon arrival.
We do not share your data with third parties beyond the SCAN NET database, however alerts may be shared with other SCAN NET venues when they scan your ID at their premises.
What legal basis do we have for using your information?
For anyone using our services or premises, our processing is necessary for our legitimate interests in that we need the information in order to be able to ensure their safety and security and to contact such persons for that purpose or to provide our services to them (e.g., checking your requirements for using our services or premises).
If you notify us of any health or disability requirements, then this may involve the processing of more detailed personal data including sensitive data such as health information that you or others provide about you. In that case we always ask for your consent before undertaking such processing. An injury wavier is normally provided to allow customers to consent to their person injuries before entering the venue.
For customers of Halo Bournemouth, we may also rely on our processing being necessary to perform a contract for you, for example in contacting you.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the personal data necessary, or withdraw your consent for the processing of your personal data, we may not be able to permit entry onto our premises or provide you with our services.
Do we make automated decisions concerning you?
Do we transfer your data outside the EEA?
What rights do you have in relation to the data we hold on you?
What about underage personal data?
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
- baseless or excessive/repeated requests, or
- further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
How will we contact you?
How can you contact us?
If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here: Halo Bournemouth, The Church, Exeter Road, Bournemouth, Dorset BH2 5AQ, or [email protected].
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Thank you for reading and I hope we have answered any questions you may have had. We hope to see you at Halo Bournemouth soon.